Arctic Recalls Liquid Freezer II For Gasket Failure

Cooling, News

The company formerly known as Arctic Cooling has issued a service bulletin for the product currently known as the Liquid Freezer II, produced from May 2021 to March 2022. The issue at hand is apparently a faulty gasket between the cold plate and pump body which could, due to being improperly vulcanized, react with the copper and/or deteriorate. The company includes this handy timeline in its service bulletin:

Liquid Freezer II timeline

The company has also produced a new quality control sticker to indicate which newer production units have the revised gasket:

QC Passed sticker

Customers who are affected are ask to contact the company immediately for an upgrade kit which, according to the service video, should include a white gasket to replace the black one, a new cold plate to replace the potentially corroded one, a tiny tube of thermal paste, a few screws, and enough cooling liquid to top the system.

Users whose products are affected can service their own units without impacting the cooler’s 6-year warranty, while those who are unable to service their own cooler are welcome to send it to one of Arctic’s service centers in USA or Germany. Turnaround times for factory service are anticipated to be several weeks, and that should be enough encouragement for most users to pick the self-service option.

Additional information can be found at the Arctic website.

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