Asus Reassures Support For AMD AM5 Customers
Anyone smart enough to build a PC is probably savvy enough to read disclaimers, and Asus’ legal disclaimer regarding beta BIOS is so boilerplate that it makes us question the “official” etymology of the word boilerplate. The problem of retaining that disclaimer manifested when AMD’s AM5 X3D fiasco forced users to update their BIOS using available betas: By preventing damage to their boards, users may have been excluding those same boards from being replaced in the event of said damage. At that rate, Asus could have just poison pilled the whole market and not paid a dime in coverage…had it not been concerned about its own reputation. To protect its reputation, Asus has now issued an update that partially nullifies its disclaimer:
ASUS BIOS updates and warranty coverage for ASUS AM5 platform motherboards with Ryzen™ 7000 series processors
2023/05/15
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
| Hotline | Support Site | |
| Headquarters (Taiwan) | 0800-093-456 | ASUS ROG |
| USA | 1-812-282-2787 | ASUS ROG |
| UK | 44-1442265548 | ASUS ROG |
| Germany | 49-(0) 2102-5789555 | ASUS ROG |
| France | 0033-170949400 | ASUS ROG |
| Australia | 1300-2787-88 | ASUS ROG |
